Steve Ritchie has recently delivered something much more valuable and a pizza. He has put out a public apology to all of the Papa John’s customers, employees and partners for the previous public offenses. The Papa John’s CEO hopes to regain the people’s trust through honest actions and hard work.
He sent out a well written letter that conveyed an honest and empathetic apology. He notified the reader that the week of controversy has been the hardest part of his 22-year career with Papa Johns. He personally apologized to the people that were emotionally hurt and anyone that was offended. He states that the Papa John’s Pizza Company has never and will never tolerate any kind of insensitive language or racism in the company.
Steve Ritchie Papa John’s wants the people to know that Papa John’s is not one person, but a company that is composed of over 120,000 people around the world. He hopes to better relate 2 people by reminding them that the team members of Papa John’s are from all walks of life in many different communities that continue to work hard on a daily basis to provide the customer with the best service and pizza that they possibly can.
According to Wikipedia, Steve Ritchie realizes that words are not enough, so he is promising actions. He states that the company is willing to have Third Party Experts audit the culture, diversity and practices of the Papa John’s company everywhere. This is so that the company will be able to better identify where they are strong and where they are lacking. This will help Papa John’s and its leadership to set more clearly defined goals.
The Senior Management will be sent out to franchises all over so that they may receive feedback from the employees on what is the best way for the company to move forward. He promises to be completely transparent throughout the whole healing process. Steve Ritchie wants to be held personally accountable by the people. He has taken it upon himself to lead the effort himself to show how important it is to him. He ends the letter with gratitude by thanking the reader for his or her loyalty. See Ritchie’s work history.